Most of our products can be canceled up until they are shipped for a refund. Unfortunately, once an order has been shipped, it can no longer be canceled or changed. Please contact us through live chat or click CONTACT US by clicking the chat icon in the bottom right corner if you would like to cancel or change your order.
Notes on order cancellation:
- If your order status is PENDING without payment, you can easily delete/cancel your order by yourself.
- Cancellation before the order is shipped: It's possible to cancel the order, but a restocking fee(customization fee) might occur once the order is put into production.
- Cancellation or Change is not supported on orders: Those have already been “Packaged”, “Ready to Dispatch” or those have been “shipped” cannot be canceled or changed, as the orders may have been collected by the carrier.
Notes on order modification:
- Shipping Address and Shipping Method can be modified before shipping, with no customization fee.
- Shipments to Alaska, Hawaii, or Puerto Rico may take longer than normal delivery time.
- Regulation on Express Shipping: Orders with the product "lighter" or addressed to a P.O. Box are not supported by DHL or other express delivery services. We also do not have an option for overnight shipping.
- We cannot guarantee every delivery within these estimated times (about 95% of the orders will arrive on time), as the actual delivery time may vary a little, depending on the shipping method and your local postal service.
- Customers are responsible for lost orders due to incorrect shipping information.
For Made-to-Order Personalized Products, we may not be able to cancel or change your order once your items have been put into production. This would mean that the customization work has started. To cancel or change it, would mean a charge of 30% customization fee(restocking fee) based on the item’s price because the item is made to order and can no longer be sold as new. The customization fee(restocking fee) often includes raw material used, human cost, design and the handling fee. For more information, please refer to our 90-Day Return Policy.