90-Day Return Policy

90-Day Return Policy

We want you to be completely happy with your purchase. If for any reason you are not satisfied, you can return the item(s) to us within 90 days of the purchase or order delivery date. Please see whether either of these pertains to you and if the item(s) are covered by our 90 Return Policy.

Please note: 

• Clearance Sale items are final sales and are not eligible for return.
• Products that are worn, or damaged by misuse, mishandling, or poor maintenance are not eligible for return.

1. The following reasons are covered by our 90 days FULL COVERAGE Return/Exchange Policy.

(Giftlab is responsible for return postage fees, and replacement fees)

• We sent the wrong order or item(s), you received any broken items, or the quality of the products you received is poor/defective.
• You received the incorrect photo charm. If the picture’s appearance is different from the photo provided to Giftlab.
• Paint is chipping, Crystals fall off, etc. (We will only exchange the item(s) for the same product, or for item(s) or equal or lesser value.)

2. The following reasons are covered by our 90 days LIMITED COVERAGE Return/Exchange Policy.

(Customer is responsible for return postage fees, and replacement postage fees. Giftlab does not refund any shipping fees.)

• Personal Reasons due to changed mind, personal taste, etc.
• Personalized items are one-of-a-kind, they cannot be returned unless it is defective or damaged.

3. The following reasons are NOT covered by our 90 days.

• Please refer to our return policy. Please note that we are not liable for these issues.
• Products are damaged by misuse, mishandling, or poor maintenance.

*For Watches

• A 365-Day Warranty ONLY covers the watch movement. While the other parts of the watch are covered by our 90 days return policy.
• This warranty does not apply to damage caused, in our sole opinion, by tampering with or opening the watch or by other than normal use or defects or damage resulting from repairs performed other than by an authorized service facility.
• This warranty also does not apply to damage caused, in our sole opinion, by customers' misuse, such as strong shocks, dropping on hard surfaces, but not limited to, wearing the watch while showering, bathing, swimming, snorkeling, water-related work, and fishing. Please refer to the Special Care on Watch to avoid misuse.

If you need more help, read the Return Instructions.

*Cancellation Policy:

Once your order has been submitted we will immediately begin production on the personalized items. If you would like to cancel your purchase, your order is subject to a 30% restocking fee. Please refer to "How can I change or cancel an order?" for more details. 

Giftlab.com reserves the right to make any amendments to this policy at any time. Notification of any changes will be published on this page. If you have any inquiries regarding cancellations or any of our other policies please CONTACT US by clicking the chat icon in the bottom right corner.